Careers

Associate, Accounting Services
Manager, Visitor Experience
Associate, Media Relations/Marketing Services

Vice President, Partnership

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

As part of the organization’s senior management team, the Vice President, Partnership will provide proactive and overall vision, leadership, and strategic direction for the San Francisco Travel Association Marketing Division’s Partnership team. Working alongside peers in the company and throughout the city’s vast visitor industry, they will develop and implement industry-leading best practices that evolve current methods to be more in line with consumer/customer behaviors and technology for the years to come.

The VP will set a positive and progressive tone in the Partnership Department team and develop a plan for long-term growth of partnership revenue by ensuring that all partners at all levels derive significant business value from their partnership with San Francisco Travel.

The VP will report directly to the EVP, Chief Marketing Officer to ensure that overall Marketing goals and organization-wide goals are achieved, and that Partnership programs align with, complement, and build on overall Marketing strategies.

What you will be doing:

Lead the internal/external change required as result of implementing our new Partnership Structure/Matrix – including determining/implementing staffing changes, proactive leadership of communication planning and technological/financial requirements (develop 2-3 year plan for both protection of current revenue and long-term revenue growth)

Drive the development of new sales/service processes to support the new structure
Generate and revise development procedures and processes, and assure that policies/practices are understood and executed by Partnership staff
Ensure all staff are properly trained in the new policies/procedures
Create new sources of income through events and other non-dues revenue
Set/Manage Partnership metrics to ensure goals for satisfaction, renewal and upgrade are met or exceeded

Lead the development of high-level/high-revenue/high-value strategic partnerships – including acquisition, introduction, presentation, and overseeing implementation

Is visible in the national travel industry as spokesperson for the San Francisco Travel Association, and is seen as an industry leader in the partnership area

Obtain, analyze, disseminate and acts upon data dealing with current global Destination Marketing Organization (DMO) partnership trends in order to develop and implement the strategies required to meet the challenges of a changed (and constantly changing) external environment

Collaborate with Integrated Marketing Services to deliver highly-relevant communications across multiple media channels, including the development of cutting-edge social media platforms

Guide the development of content relevant to our partners to ensure we’re constantly providing the best, most topical, most relevant information about the state of the industry and our valuable role at the center of it

Collaborate with San Francisco’s neighborhood associations and partner businesses to maintain San Francisco’s visible presence in our constituent communities, and lead the Neighborhood Partners Program to invite new businesses into our organization

Set industry-leading standards for customer/partner service and fulfillment

Responsible for departmental budget, including development and regular/ongoing oversight

Strategically align teams and processes currently defined/differentiated as high-level strategic partnerships (“Strategic Alliances”) and core functions related to belonging to the organization (“Membership”)

Work closely with Director, Partnership Sales to create and implement a 2-3 year partnership strategy that moves the Partnership Sales team to a future state of becoming the “single sales source” for organization-wide programs, services, and events that include partners

Reaffirm to the entire organization the importance of partnership and reinforce that all staff recognize their role in the acquisition and retention of partners

Work closely with Director, Strategic Alliances to prospect, develop and nurture endemic and non-endemic partnerships that increase revenue and allow for the creation of innovative, relevant, and highly effective programs, and reinforce the value of partnering with San Francisco Travel

Work closely with Director, Partner Services & Events to develop events and programs that are in keeping with the San Francisco Travel brand, assist in achieving department/organization financial and sales goals, and exceed the needs and expectations of partners and stakeholders

Oversee staff of 8 people, including job definition/role clarification, recruiting, supervising, motivating, providing leadership, establishing financial/sales goals and expectations. Build a high-performance team that collaborates intensely with one another, with the rest of the Marketing Division, and with the rest of the organization in order to achieve organization and individual goals

Ensure that staff has access to the support necessary for them to provide the highest level of service to partners
Be accountable for making personal numbers and team goal numbers, and their personal responsibility in making sure the staff meets their financial/sales goals.

In conjunction with IT and Integrated Marketing Services departments, develop and implement innovative uses of technology to reduce costs, increase productivity and provide high levels of partner service

Other development tasks and duties will be assigned as needed by the Executive Vice President, Chief Marketing Officer

Attributes and Qualifications:

Ability to create and sustain strong collaborative working relationships with prospects, members, board members and staff
Charismatic public speaking and presenting skills; excellent oral and written communication skills
Stellar organizational and project management skills; excel at multi-tasking, juggling multiple projects and staff
Set high standards for customer service for staff and organization to follow
Expertise in income and expense budgeting; proven ability creating and managing budgets, and achieving partnership sales/renewal/co-op partnership goals
Strong leadership skills; must have demonstrated experience leading, supervising and motivating sales personnel and partnership staff
Highly motivated self-starter with the ability to work independently and to participate and foster a team environment in a complex setting; ability to prioritize and manage multiple projects simultaneously; impeccable follow through and accountability
Proficient computer skills including Word, Excel, database, Internet and Outlook.

If you think you are the right candidate for this position, please provide us with the following:

Cover letter (no more than a page, telling us why you’re the right person for this role). This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
Past salary history and future income requirements and/or goals

Send to: first-impression@sanfrancisco.travel (with VP-Partnership in the Subject line)

To learn more about us, check out our website – http://www.sanfrancisco.travel

Associate, Accounting Services

We are seeking an energetic, detail-oriented, and highly organized Associate, Accounting Services, supporting the finance team in relation to accounts payable functions, accounts receivable functions, and assisting with Visitor Information Center (VIC) general accounting functions, to join our dynamic organization.

What you will be doing:

Verify accounting transactions to comply with financial policies and procedures.
Prepare and process invoice for data entry and payment.
Prepare weekly check run for mailing and distribution.
Track organization credit card charges and reconcile statements.
Maintain purchase order processing system.
Research cash receipts, code and post receipts.
Prepare daily bank deposit.
Research and apply unallocated payment.
Process approved accounts receivable write-offs and payment reversals.
Generate monthly accounting reports, including donated services and month-end close for accounts payable and accounts receivable areas.
Maintain and update customer, vendor and financial files and records.
Organize and maintain retention files.
Assist with annual financial audit.
Perform other accounting, financial, or administrative tasks as may be required.

Personal Attributes:

Plan, organize and coordinate work effectively, and proactively recommend solutions when supervisors have competing needs for administrative support time.
Adapt readily to changes in work assignments and priorities within the department and organization at large.
Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
Demonstrate team orientation and promote a positive culture of collegiality, accountability and continuous improvement.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of GAAP (Generally Accepted Accounting Principles), internal controls and financial reporting.
Strong organizational and analytical abilities.
Ability to work collaboratively across departmental functions.
Excellent communication skills.
Excellent command of Microsoft Office Word, Excel, and Outlook.

If you think you are the right candidate for this position, please provide us with the following:

Cover letter (no more than a page, telling us why you’re the right person for this role)
Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
Past salary history and future income requirements and/or goals

Send to: first-impression@sanfrancisco.travel (with A-AS in the Subject line)

To learn more about us, check out our website – http://www.sanfrancisco.travel

Manager, Visitor Experience

As the Manager, Visitor Experience, you’re expected to be a genuinely inspiring leader energized to motivate a team of staff and volunteers to provide an unsurpassed visitor experience. You have a strong background in critical management skills with regards to people, operations, service, and project management. You love identifying opportunities for improvement, and leading the charge in making those improvements a reality. You understand the visitor experience and what influences behavior and perceptions in a service environment. You engage well with others and you are passionate about providing an exemplary visitor experience. You’re a team player who thinks quickly on their feet. You love San Francisco and want to enrich people’s lives by sharing all the wonderful things the city has to offer.

This is a career in the travel industry where you can share your passion for San Francisco in a fast-paced and dynamic team environment. You would help by providing an amazing, personalized experience to each and every visitor. You would have the opportunity to enrich lives by empowering your team to make the visitor’s experience truly exceptional. It will allow you to make connections with your team and visitors.

What you will be doing:

Staffing and managing of our Flagship Visitor Information Center (ViC), Satellite Info Kiosks and Street Teams, as needed.
Developing and monitoring key performance indicators, maximizing sales for partner services as well as a retail operation.
Monitor sales trends closely to maximize revenue in all sales channels. Determine price points, discounting strategies, display plans, and sales trends.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Secures merchandise by implementing security systems and measures, and inventory procedures.
Responsible for the effectively maintaining up to date procedure and policy manuals, with a process for ensuring communication of expectations.
Provide leadership in a service culture that ensures the visitor is the focus of all activities.
Demonstrate exemplary personal customer service and selling skills.
Responsible for the training and maintenance of cash handling procedures with the expectation that all accounts will be kept neat and accurate.
Embrace company driven promotional and marketing campaigns that support the brand.
Effectively develop project goals, timelines, implementation plans, provide feedback at key milestones to the project owner, and execute roll out. Maintain a 360 degree process that accounts for evaluation of success using quantitative and qualitative data.
Must be flexible and able to respond to rapid changes and varying expectations, providing leadership to the team in high pressure situations that require an immediate response.
Develop the Visitor Experience staff, working to identify areas for professional growth and creating an environment which allows for continued enrichment. Manage a continuing education and enrichment program that rewards success and integrates ViC expertise with the organization.
Actively engage in performance management, working collaboratively with the employee to ensure success and alignment on expectations. Ensure that supervisory support roles have the tools to provide routine coaching.
Ability to analyze reported feedback and create actionable plans for improvement. Must have a strong ability to observe and interact with staff, volunteers, and visitors to identify needs and opportunities.

Personal Attributes & Qualifications:

1-3 years of retail supervisory experience, or equivalent experience.
1-3 years managing a sales incentive program
Excellent customer service skills and ability to deal with many different types of individuals from diverse ethnic and cultural backgrounds.
Ability to develop and train others.
Ability to lead a team.
Excellent delegation and follow-up skills.
Excellent attention to detail.
Demonstrated project management and process creation skills.
Demonstrated verbal and written communication.
Understands how to use different communication channels, like social media.
Excellent command of Microsoft Office Word, Excel, PowerPoint, Access, and Outlook.
Demonstrated business comprehension.
Associate’s Degree in Business, Hospitality or other related field (Bachelor’s Degree preferred)
Fluency in a second (or more) language other than English.
Excellent knowledge of San Francisco.
Ability to work a flexible schedule to meet the needs of the business, including weekend shifts.

If you think you are the right candidate for this position, please provide us with the following:

Cover letter (no more than a page, telling us why you’re the right person for this role). This is a very important step in the application process, so please take time to answer thoughtfully and thoroughly.
Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
Past salary history and future income requirements and/or goals

Send to: first-impression@sanfrancisco.travel (with M-VE in the Subject line)

To learn more about us, check out our website – http://www.sanfrancisco.travel

Associate, Media Relations/Marketing Services

We are seeking a highly motivated, energetic self starter to support for the Media Relations and Marketing Services functions, and to relieve Directors of Domestic and International Media Relations and VP of Integrated Marketing Services of administrative and clerical tasks as well as take on the responsibility of new and ongoing Media Relations and Marketing projects.

What you will be doing:

Act as our CRM “Power User” for Media Relations Department and develop the necessary tools to streamline the media database and communication channels with partners
Act as primary media contact when the domestic and/or international media relations directors are traveling on business or on vacation
Source and manage a Media Relations Intern
Create and update presentations for Media Relations presentations (on-going)
Create press materials for travel trade shows (on-going)
Assist the Marketing Services departments by managing deliverables and timelines for marketing creative projects.
Generate reporting from the organizations project management system
Management of Marketing Services invoices
Responsible for receiving and effectively handling written correspondence, telephone calls and emails from current and prospective partners, media, community sponsors, government agencies, vendors and creative agencies performing services for the departments, and internal customers.
Responsible for interacting with support staff across the association to assist with preparation for/coordination and planning of meetings, events, reports and presentations as needed.
Act as the initial point person for the Marketing Services department for all project requests.
Input all project requests into the project database ensuring that all documentation is included.
Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
Perform routine assignments that require independent judgment.
Provide a wide variety of support services using Microsoft Office Suite and the San Francisco Travel Association’s customer relationship management database. Answer telephone calls, emails when appropriate, prepare documents, reports, correspondence, presentations, marketing materials, expense reports and other reports as needed. This position will also include updating media and partner contacts in various distribution channels, tracking press clippings, and distributing press releases.
Perform light to medium design tasks including image resizing, content updating in the organization’s content management system, and asset management in the organizations digital asset management system.
Provide cross-organizational on special projects that require additional assistance, and may fill in for other associate staff in emergencies
Other duties as assigned.

Personal Attributes

Plan, organize and coordinate work effectively, and proactively recommend solutions when supervisors have competing needs for administrative support time.
Adapt readily to changes in work assignments and priorities within the department and organization at large.
Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
Demonstrate team orientation and promote a positive culture of collegiality, accountability and continuous improvement.
Willing and able to master new project management skills and to train new staff on computer programs or department systems and procedures.

Qualifications:

Proficient in English. Excellent grammar and punctuation, and ability to draft effective general correspondence.
Excellent command of Microsoft Office Word, Excel, PowerPoint, Access, and Outlook.
Successful candidate will have general understanding of project management processes for marketing related projects.
General knowledge of web content management systems.
Proven success in a demanding administrative support role.
Education and training equivalent to an AA in Business or a related field plus 1-3 years of general clerical or administrative support work, preferably in a marketing or media relations department or organization.

If you think you are the right candidate for this position, please provide us with the following:

Cover letter (no more than a page, telling us why you’re the right person for this role)
Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
Past salary history and future income requirements and/or goals

Send to: first-impression@sanfrancisco.travel (with Associate, Media Relations/Marketing Services in the Subject line)

To learn more about us, check out our website – http://www.sanfrancisco.travel