Associate, Media Relations/Marketing Services

The mission of the San Francisco Travel Association is to enhance the local economy by marketing San Francisco and the Bay Area as the premier destination for conventions, meetings events and leisure travel. We are the economic engine for the city, and travel is our fuel – it is solely our unique point of view as the city’s travel expert that allows us to see the entire destination rather than industry-by-industry.

We are seeking a highly motivated, energetic self starter to support for the Media Relations and Marketing Services functions, and to relieve Directors of Domestic and International Media Relations and VP of Integrated Marketing Services of administrative and clerical tasks as well as take on the responsibility of new and ongoing Media Relations and Marketing projects.

What you will be doing:

  • Act as our CRM “Power User” for Media Relations Department and develop the necessary tools to streamline the media database and communication channels with partners
  • Act as primary media contact when the domestic and/or international media relations directors are traveling on business or on vacation
  • Source and manage a Media Relations Intern
  • Create and update presentations for Media Relations presentations (on-going)
  • Create press materials for travel trade shows (on-going)
  • Assist the Marketing Services departments by managing deliverables and timelines for marketing creative projects.
  • Generate reporting from the organizations project management system
  • Management of Marketing Services invoices
  • Responsible for receiving and effectively handling written correspondence, telephone calls and emails from current and prospective partners, media, community sponsors, government agencies, vendors and creative agencies performing services for the departments, and internal customers.
  • Responsible for interacting with support staff across the association to assist with preparation for/coordination and planning of meetings, events, reports and presentations as needed.
  • Act as the initial point person for the Marketing Services department for all project requests.
  • Input all project requests into the project database ensuring that all documentation is included.
  • Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
  • Perform routine assignments that require independent judgment.
  • Provide a wide variety of support services using Microsoft Office Suite and the San Francisco Travel Association’s customer relationship management database. Answer telephone calls, emails when appropriate, prepare documents, reports, correspondence, presentations, marketing materials, expense reports and other reports as needed. This position will also include updating media and partner contacts in various distribution channels, tracking press clippings, and distributing press releases.
  • Perform light to medium design tasks including image resizing, content updating in the organization’s content management system, and asset management in the organizations digital asset management system.
  • Provide cross-organizational on special projects that require additional assistance, and may fill in for other associate staff in emergencies
  • Other duties as assigned.

Personal Attributes

  • Plan, organize and coordinate work effectively, and proactively recommend solutions when supervisors have competing needs for administrative support time.
  • Adapt readily to changes in work assignments and priorities within the department and organization at large.
  • Communicate with appropriate diplomacy and sensitivity in both internal and external relations.
  • Demonstrate team orientation and promote a positive culture of collegiality, accountability and continuous improvement.
  • Willing and able to master new project management skills and to train new staff on computer programs or department systems and procedures.

Qualifications:

  • Proficient in English. Excellent grammar and punctuation, and ability to draft effective general correspondence.
  • Excellent command of Microsoft Office Word, Excel, PowerPoint, Access, and Outlook.
  • Successful candidate will have general understanding of project management processes for marketing related projects.
  • General knowledge of web content management systems.
  • Proven success in a demanding administrative support role.
  • Education and training equivalent to an AA in Business or a related field plus 1-3 years of  general clerical or administrative support work, preferably in a marketing or media relations department or organization.

If you think you are the right candidate for this position, please provide us with the following:

  1. Cover letter (no more than a page, telling us why you’re the right person for this role)
  2. Detailed resume of your relevant experience – note that a resume sent without a creative and functionally informative cover letter will only minimally be considered
  3. Past salary history and future income requirements and/or goals

Send to: first-impression@sanfrancisco.travel (with Associate, Media Relations/Marketing Services in the Subject line)

To learn more about us, check out our website – http://www.sanfrancisco.travel